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Why are my cash and tokens not appearing in my account?

  • Updated

You may not see the token or cash balance you expect for a few reasons:

  1. You've created multiple accounts. You can learn how to get back to your correct account here.
  2. Your cash was sent to PayPal by using the Redeem Cash feature. You can learn more about that here.
  3. Your tokens were exchanged for a prize or gift card using the Redeem Reward feature. You can learn more about that here.
  4. Your tokens were spent on raffle tickets.
  5. You still need to meet the Free Tokens requirements for your offer. Please make sure you have met all offer requirements. Here is more information on More Offers and Take a Survey issues.
  6. Your account has been inactive for more than 90 days. After 90 days without logging into your account, your cash and token balances begin to expire.