You can track your shipment for some items from inside your Lucky Day app!
Please note: some prizes may take 30 days or more days to arrive.
How to track your shipment (available for select items):
- Open your Lucky Day app
- Click on the menu icon on the top left of your screen
- Scroll to the bottom of the left panel and click on Settings
- Under Redemptions, click Order History
- Under your prize, click Track your package.
This will show you when to expect your reward!
Statuses in your Order History:
- Sending: Your order is is processing! This may take up to 7 business days.
- Shipped: Your item has shipped. Please click the Track your package link for more information.
- Order Refunded: Your order was canceled, and the reward price was refunded to your Lucky Day token or cash balance.
This requires the newest version of the Lucky Day app. Find out how to update to the newest version here.
If your prize hasn't arrived after 30 days, please: submit a request.